Privacy Policy

1. What we collect

We have no accounts, no login and no shopping cart. The only personal information we ever receive is what you type into one of the four forms on this site.

Contact form (/contact)

• Full name
• Phone number
• Email address, if you choose to give one - it is optional
• Location / city
• Property type (residential, commercial or industrial)
• Monthly electricity bill range
• Your message or project details, if you write one

"Get a Quote" / proposal request pop-up

• Property type
• Monthly electricity bill range
• City / location
• Full name
• Phone number
• Email address, if you choose to give one - it is optional

Commercial & industrial enquiry form (/commercial)

• Company or organisation name
• Contact person's name
• Phone number
• Email address
• Facility size / rooftop area
• Primary industry

Solar savings calculator (/solar-calculator)

• Full name
• Mobile number
• State and district

The calculator's later steps - property type, roof type, billing cycle and bill amount - are used on your device to work out the estimate shown on screen. Those answers are not sent to us unless you go on to contact us yourself, for example by using the WhatsApp button on the results screen (which opens WhatsApp with a message you can read and edit before sending).

Your name, phone number and district from step one - along with the property type and timeline you pick, and, once you have seen your estimate, the recommended system size and the estimated saving - are saved in your browser's session storage. That is what lets the contact form fill itself in for you, and what lets a WhatsApp button open with your own estimate already written out. That copy lives on your device only, is never uploaded anywhere, and disappears when you close the tab.

2. Why we collect it

To reply to you: to understand your site, prepare an indicative system design and quotation, arrange a site survey, and answer questions about solar, subsidy and net metering. That is the purpose you are consenting to when you press submit, and we do not use your details for anything else.

We do not sell, rent or trade your information, and we do not add you to a marketing list you did not ask for.

3. How your enquiry reaches us

This website is a static site with no database and no server of our own. When you submit a form, the contents are passed to formsubmit.co, a third-party form-to-email relay, which delivers them as an email to info@venaarc.in. Your details therefore pass through that provider's systems in transit and are handled under their own privacy terms; we do not store anything with them.

If you use a WhatsApp link on this site, the conversation happens on WhatsApp and is subject to WhatsApp's own privacy policy.

4. Tracking, cookies and what we do not collect

• No payment information. There is no payment facility on this website. We never ask for card, UPI or bank details here, and you should treat any message that does as fraudulent.
• Aggregate analytics, and what it records. This site measures how its pages are used so we can see which ones actually help people. For each page view and for a short list of actions - tapping a phone number, opening WhatsApp, submitting or failing to submit an enquiry form, and each step of the savings calculator - we record the page address, a broad screen-size band (mobile, tablet or desktop), the name of the action, and for a form the city, property type and bill band you selected. We never send your name, phone number, email address or message text to the analytics provider.
• Analytics cookies. The analytics provider may set its own cookies in your browser to tell a repeat visit from a new one. You can block or clear them in your browser at any time; nothing on this site stops working if you do. We still do not run session recording, heat-mapping or advertising pixels, and we do not share your browsing with ad networks.
• No advertising profiles. The measurement above exists to improve these pages. We do not use it to target you with advertising, and we do not sell or share it.
• No sensitive personal data. Please do not send us identity documents, financial statements or anything similar through these forms.

Our hosting provider and the form relay may keep their own standard server logs (such as IP addresses) for security and abuse prevention. That is outside our control and we do not use those logs.

5. How long we keep it

Your enquiry stays in our email inbox and in our project records for as long as we are dealing with it, and afterwards for as long as we may reasonably need it - to honour a warranty, to answer a follow-up question, or because tax and company law requires us to keep records of work we have done.

If you never become a customer and you ask us to delete your enquiry, we will. See section 6.

6. Your rights

India's Digital Personal Data Protection Act, 2023 gives you rights over the personal data you have shared with us. We will honour them regardless of the state of the rules made under that Act:

• Access. Ask us what personal data of yours we hold and what we have done with it.
• Correction and completion. Ask us to correct anything inaccurate or fill in anything incomplete.
• Erasure. Ask us to delete your details, except where we are required by law to keep them.
• Withdraw consent. Tell us to stop contacting you. We will stop, and you can always ask us again later.
• Grievance redressal. Raise a complaint about how we have handled your data, and get an answer from a person.

Email us at info@venaarc.in with the subject line "Privacy request" and tell us which of the above you want. Please write from the email address you contacted us with, or include the phone number you gave us, so we can find your enquiry. We aim to reply within 30 days.

If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India under the DPDP Act, 2023.

7. Keeping your information safe

This site is served only over HTTPS, so what you type is encrypted in transit. Access to the enquiry inbox is limited to the VENAARC team members who need it. No system is perfect, and we cannot guarantee absolute security - but we will tell you promptly if we ever become aware of a breach that affects you.

8. Children

This site is aimed at property owners and businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, write to us and we will delete them.

9. Changes to this policy

If we change how we handle your information - for example if we add analytics, or move to a different form provider - we will update this page and change the "Last updated" date at the top.